Privacy & Information
Effective date:
Card Loft Tamworth - Offline Poker Lounge & Dining is committed to handling personal information with care. This policy applies to information collected through our website and through direct interactions relating to venue enquiries, reservation requests, dining, private events, and other communications with Card Loft Tamworth.
Information We Collect
You may choose to provide personal information when you contact us or ask about poker tables, the poker room, dining, or private events. This can include your name, email address, phone number, preferred contact details, and the content of your enquiry. For a reservation or group request, you may also provide practical preferences such as a requested date, time, group details, or service interest. Please provide only information that is relevant to your request so we can understand it and assist you appropriately.
When you contact Card Loft Tamworth, we may keep a record of the communication and relevant follow-up details. This can include website form submissions, emails sent to [email protected], telephone enquiries to +61 2 6765 2193, and messages exchanged while we address your question. These records help us respond clearly, confirm relevant details, and deal with a request or concern in context.
When you use our website, standard technical information may be generated through your browser and device settings. This may include pages viewed, approximate device or browser information, referral information, and technical logs. We may use this information to operate, secure, maintain, and improve the website and understand how its content is used. For further information about cookies and related choices, please read our Cookie Policy.
Purpose of Use
We use personal information only where it is reasonably connected to communicating with you, considering a request, operating the venue website, or meeting practical responsibilities connected with our services.
We may use your contact information and enquiry details to answer questions about Card Loft Tamworth, its offline poker venue, poker room, real poker tables, dining, and private events. Where you have supplied a preferred or suitable contact method, a response may be provided through that method. The purpose is to give relevant venue information and address the particular question you have raised, rather than to make assumptions about your interests.
Information may be used to review, organise, confirm, or follow up on requests relating to poker table reservations, group visits, dining, and private events. This may involve using the practical planning details you provide, such as the requested date, time, group information, or service interest. A request does not guarantee availability or confirmation; it helps us understand what assistance or follow-up may be needed for the requested visit or event.
Technical and usage information may be used to keep the website functioning, identify faults, protect the service, and understand how visitors use its content. This helps us make practical improvements to performance, security, and accessibility without treating technical information as a reason to identify visitors unnecessarily. Cookie-related information and choices are addressed separately in our Cookie Policy.
We may use information for practical service communications, including addressing an enquiry, confirming details connected with a request, or responding to a concern. Information may also be used where reasonably necessary to comply with applicable requirements or to protect Card Loft Tamworth, its visitors, and the operation of the venue and website. This does not mean that every communication is promotional; communications are considered in light of the request, relationship, and context in which your information was provided.
Card Loft Tamworth does not treat personal information as open venue information. It may, however, be made available in limited situations where this is reasonably necessary for the relevant activity or circumstance.
Information may be made available to people or organisations assisting with website operation, communications, reservation administration, or other venue-related support where reasonably necessary. Any access should be limited to the information needed for the relevant task and context. We do not identify or describe particular providers in this policy because support arrangements can differ depending on the nature of the request and the services needed to operate the website or assist venue communications.
Information may be disclosed where reasonably required to respond to a lawful request, protect rights and safety, investigate misuse, or support the security and operation of the website and venue. These circumstances are considered in context and do not mean that information is routinely shared with authorities or used to monitor poker activity. We aim to keep any disclosure proportionate to the issue that reasonably requires it.
Protection & Control
Card Loft Tamworth takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use practical measures appropriate to the information and the way it is handled, while recognising that no online transmission or storage method can be guaranteed completely secure. Visitors should take care when choosing what to send through online channels and contact us if they have a concern about information connected with a venue enquiry or website interaction.
We may retain information for as long as it is reasonably needed for the purpose for which it was collected, ongoing communications, operational records, dispute handling, security, or applicable requirements. The appropriate period can vary according to the nature of an enquiry or request. When information is no longer reasonably needed, it may be securely deleted or de-identified where appropriate. This approach allows us to manage practical records without setting an unsupported fixed retention period in this policy.
You may contact us to request access to, or correction of, personal information held about you, or to ask not to receive non-essential future communications. Please use the privacy contact details below and describe your request clearly so we can understand the information or communication involved. Before taking action, we may need reasonable information to verify the request and ensure that any response is handled appropriately. Access and correction requests are considered in their specific context.
Our website may use cookies or similar technologies in connection with website operation and visitor use. These tools can be affected by browser and device settings. For further information about cookies, related website tools, and available choices, please review our Cookie Policy. That policy provides the relevant detail without repeating it across this Privacy Policy.
Card Loft Tamworth may provide links to external websites or services from time to time. External sites have their own privacy practices and are not covered by this policy. Before providing personal information through another website or service, you should review that site's privacy information and decide whether its approach is suitable for you.
Card Loft Tamworth may update this Privacy Policy from time to time to reflect changes in website use, venue communications, or information-handling practices. The latest version will be published on this page with its effective date. The effective date for this version is . We encourage visitors to review this page when they want to understand the current policy.
Effective date:
Privacy Contact
If you have a privacy question, want to request access to or correction of information, or have a concern about how information has been handled, please contact Card Loft Tamworth using the details below. These channels are provided specifically for privacy-related contact and can also help us understand the venue interaction or website request your question relates to.
Phone
Venue address
18 Peel Street, Tamworth NSW 2340, Australia
To help us consider your request, please provide enough information to understand the issue and verify the request where reasonable. A clear description of the relevant enquiry, reservation request, communication, or website interaction will help us respond in a careful and appropriate way.
Card Loft Tamworth
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